Hotel Front Desk Agent job description. Talk to hotel receptionists about their jobs. 3. I really want to know that how can I get patience to keep calm with any type of guest? Characteristics. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. Yes, I know that there are days when we don’t feel like smiling, but an awesome front desk … It is the front desk receptionist who greets anyone who enters the building. Don't be afraid to ask your guest to repeat the question, or to explain it further. Receptionist (JOB NUMBER: HOT075E7) Work Locations: DoubleTree by Hilton Dubai M Square Hotel & Residences Al Mankhool Dubai A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Whether you are a local client or across the U.S., Loretta and Rena are only a phone call away to address any changes or questions their clients may have … As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc. When the phone goes unanswered during normal business hours, or a line of impatient customers waits in front of the empty reception desk, it reflects poorly on the business. Dealing with Complaints: The reception desk is the place where many guests come in … The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Customer service is their prime role and responsibility. Answer phones, greet customers, organize paper and computer files, and get experience managing multiple administrative functions. wikiHow marks an article as reader-approved once it receives enough positive feedback. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. student of tourism and business management, where I study hotel and restaurant management. Always use the phrases "My pleasure," "It will be my pleasure to assist you," or "Of course. Following the interview, send an email thanking the interviewer for taking the time to meet with you. You will be armed with all the skills needed to become a great receptionist in the field of your choice. So consider each candidate's polish and poise during the interview process. Stay in contact with higher-ups and terminate your employment on good terms with your employer so that they can give you a personal reference when you ultimately apply to a hotel receptionist role. A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. Similar job titles include Hotel Receptionist and Guest Relations Officer. ", looking for and how to prepare myself for this specific job. The important aspects of a front desk performer are to listen, care and connect in ways that add new value to the customer relationship. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. Now I will do my level best to make my clients, "Yes..that all is important to myself because I work as a receptionist now at spa, and don't have any experience at, "I am a hotel receptionist in training. As you create your front desk receptionist While you should have your high school diploma, some college classes or a degree in hospitality can help you be a more competitive candidate. Guest check-in and check-out. How can a hotel receptionist deal with customer's complaints? Employment Opportunities for a Hotel and Motel Front Office Attendant Hotel and motel front office attendants are employed by hotels, motels, resorts, guesthouses and hostels throughout the country. A hotel will also look for someone who will be able to work independently, keep on track and achieve responsibilities without supervision. The essence of a good front desk receptionist is professionalism. Here is a sample of entry level front desk receptionist resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. Gives me an idea of what they will be, "It's really simple, with very helpful tips. Thanks a lot. A good receptionist should be able to learn quickly. A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. This role requires you to be able to stay calm during stressful situations. Especially silly and annoying guests. Hospitality Trends 2021. He/she must always dress modestly and neatly too. Receptionists who also know spreadsheet, desktop publishing or other hospitality software such as Property Management, Revenue management, booking engine, channel management and EPOS integration have additional skills that are in demand. Include your email address to get a message when this question is answered. Communication is critical for hotel front desk and guest service employees. By signing up you are agreeing to receive emails according to our privacy policy. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. The reception desk is the office of the hotel to the guests and should be able to answer all types of questions not only about the hotel but also about the surrounding areas and activities. This may include education, previous job experience, certifications and technical skills. Not necessarily. ", "All the info you have here was very helpful!! Expert tip: A genuine smile is the first step in being proactive. My name is (name). By using our site, you agree to our. Other administrative tasks the front desk receptionist may be required to do include gathering information from customers, such as their name, address and other details, and inputting the … The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. 9. The hotel receptionist's role is vital, as they are essentially the face of the organization, being customer-facing and in charge of booking reservations. Breathe. Spend time working in hospitality. How to Write a Hotel Front Desk Employee Resume. Smith, please allow me to find this information for you.” Talk formally to your guest, and ask when they will like to book their reservation. Overall, if directly dealing with clients is a part of your job, this is a great and comprehensive course to enroll in. Hotel and motel front office attendants usually work shifts, including evenings, weekends and public holidays. This course for receptionists and other staff at the front desk will: Give clear guidelines for presenting a professional image. A professional will be able to tell you about their daily work, and can give you some advice on how to become a hotel receptionist, and what skills and strengths you will need to develop. Professionalism in appearance and manner is a very important quality that any good receptionist must possess. Knowing where to find documents, files or phone numbers that the General Manager, co-workers and guest may need is important. During an interview the General Manager will be on the lookout for that fusion of warmth, charm and poise that will reflect their prestige hotel. Your email address will not be published. They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone. References Standing is also a sign of respect. Getting to know Sharon Smith, Sales & Business Development Director, The Importance of Managing Your Hotel Reviews. ", "Very good information and good tips on experience. Foreign English is often very similar to local English, but varying accents, speaking speeds, and regional slang can often make it very hard to understand. How to Be a Good Receptionist. Interpersonal aplomb Event space coordination and planning. During an interview the General Manager will be on the lookout … The final step is for you and your company to enjoy the benefits of your virtual receptionist service. What should I do if I can't understand a client's question? It's always an advantage when applying for a job, but usually work experience is enough.You should ask the company that you are applying to, directly. Last Updated: August 21, 2020 DigitalBoost Development Grant Launched to Help Scottish SMEs, Getting to Know Owen Lewis, Digital Marketing Account Manager. They set the tone for the stay and comprise an important part of guest’s first impression of the hotel. A receptionist is an employee taking an office or administrative support position. The following resume template can be also utilized for a front desk medical receptionist, administrative receptionist, secretary receptionist, front office, and hotel receptionist. How can I help a guest make reservations? They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. Hotel Front Desk Receptionist qualifications and skills Next, outline the required and preferred skills for your position. Hopefully, you will hear back within a week or two with news that you got the job. I really appreciate it. These are some examples of the type of questions you may be asked to ensure you are truly capable. Teachable and Innovative. Do I need a diploma to become a receptionist? They're a company's first line of defense. This will give you a chance to demonstrate your professional and positive attitude. ", https://nationalcareersservice.direct.gov.uk/job-profiles/hotel-receptionist, http://www.inputyouth.co.uk/jobguides/job-hotelreceptionist.html, http://www.careeraddict.com/become-a-hotel-receptionist, https://nationalcareersservice.direct.gov.uk/job-profiles/receptionist, https://www.hcareers.com/article/career-advice/a-day-in-the-life-of-a-hotel-receptionist, https://www.myworldofwork.co.uk/my-career-options/hotel-receptionist, https://www.thebalance.com/best-ways-to-apply-for-jobs-2061599, consider supporting our work with a contribution to wikiHow. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. Remain on good terms with former employers so that they can provide you with a recommendation. 1. "Thank you very much, this article helped us in our work day today. Be sure to proofread your document for spelling errors and be sure to use professional language throughout. Attention to Detail - able to ensure accuracy in all operations.. Never say "no problem." It helps guests recognize that you care and wish to connect with them. There are 10 references cited in this article, which can be found at the bottom of the page. After completing this receptionist online class, you will be front desk ready. I am making mistakes, so reading your article helps me to understand it, "It tells me how to be good hotel receptionist. If you can authorize breakfast or complimentary drink, then do so, otherwise, ask the manager on duty for permission. To be an ideal candidate, have excellent customer service skills and maintain a flexible schedule. For client appointments, a front desk receptionist needs to greet the customer, offer information about the appointment, take payment and direct them to the right place. Suggest tactics for communicating with ease over the telephone and in person. ", "Learned about the duties of a hotel receptionist. Guest records management. I didn't know what being a hotel receptionist was all about. Most guests will be understanding. Contact hotel management and/or the police. Have a greeting ready. If your guest gets upset, reassure him or her that you simply want to make sure that you get everything right so that they can have the best experience possible. God bless you, I will keep visiting the site. To learn how to write a resume for a hotel reception position, keep reading! As the first person your customers, visitors and future employees encounter, the receptionist needs to make a good first impression. If you would like more information about how Hop could help your Front Desk operations, get in touch with the team today. Take math and finance classes so that you are prepared to handle payments and money. Instead say, “Mrs. ", of a hotel manager. 4. [1] X Research source This role requires you to be able t… Become familiar with creating a spreadsheet of data, as data entry will be a key part of your job. Its always important to greet your clients in a friendly way. I will continue to read this, because am a, "Thanks so much, this article helped me a lot. How would you handle a guest that is rude to you or angry? Gaining office administration experience and maintaining a professional attitude can help you to land a job as a hotel receptionist. By definition, a receptionist is the first person to be seen by a visitor to any business. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, … Have a positive attitude. Learn how to use the Microsoft Office suite, including Word, Excel, Access and Outlook. Work together as a team and be polite, but short. Expert Tip: Never Say- “I DON’T KNOW”! Many community colleges and online schools offer classes in travel, tourism, and hotel management. For example, some guests want two beds in their room, while others want only one bed. A hotel front desk receptionist checks in guests. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to … You must stand in order to make it clear you are focusing entirely on them. What You Should Be Preparing For. In person you could just say, "Good morning/afternoon/evening. A good first impression counts, and as the initial point of human contact for any business, a receptionist needs to create a welcoming yet professional image. Communication and interpersonal skills are the top skills that help them do their job easily. How can I assist you?" Save my name, email, and website in this browser for the next time I comment. It's OK to politely point out that customers are being rude, if they are very rude or annoying: "OK sir; we are here to help and give you a great stay, there's no need to be rude.". Phone and email support. wikiHow is where trusted research and expert knowledge come together. Front desk receptionists are often required by their employers to handle additional duties, such as data entry, sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. If they don't know what time to book their reservation, you can give some suggestions based on your own knowledge of the surrounding area (ie: if springtime gets great weather, recommend springtime). Thanks to all authors for creating a page that has been read 239,660 times. Keep your cover letter limited to one typed page, as the employer has to read through many applications. Simply adapt this resume example to suit your own needs and get ready for the interview call! Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. Scotland: Summit House, 4-5 Mitchell Street, Edinburgh EH6 7BD, England: 9 Venture Point, Chester CH2 4NE, South Africa: Surbanville, Western Cape 7552, South Africa, Email: hello@hopsoftware.com Phone: +44 345 301 0034, How To Become A Front Desk Receptionist At A 5 Star Hotel. As far as things you shouldn't say, use your common sense; for example, don't curse. You can also gain experience in front desk positions or customer service jobs. We use cookies to make wikiHow great. Look for opportunities to take hospitality courses. Typically the best way to learn how to understand a foreign English variant is to associate with people that speak it, and try to listen carefully to how they speak. Some guests will want a smoke-free room, while others need theirs to be wheelchair accessible. What would you do if a room is double booked and both guests arrive at the same time? Telephone etiquette and good writing skills are also required. So, welcome to this article, dear reader! I really want to be a good hotel receptionist, and learn the skills, "Helped a lot. Guest service, satisfaction, and retention. Drop off your resume at local hotels where you would like to work. Getting experience managing a front desk can make you a valuable candidate for hire. She wasted no time getting into her skills and explaining why she is good at the job and how she has had experience to make her proficient in the many tasks a front desk receptionist must handle. Practice both your patience and your negotiating skills. My name is (name). Saying things like that reflect on you in a good way. Brush up on the latest Office technology, a 5 star front desk receptionist must be able to operate a variety of equipment and systems such as a hotel property management system. You may also include soft skills and personality traits that you envision for a successful hire. Are there certain words a receptionist should not use? I can take care of this for you." Find out how to present your expertise in the most effective resume format. Being able to communicate with international guests will help you get a job as a hotel receptionist. Take English and communications classes that will provide you with the ability to communicate effectively both verbally and in writing. Sometimes, a receptionist doesn't have permission to authorize anything except for a room upgrade or late check out. So situational questions will comprise a significant part of this interview so employers can gauge your character. Being organised is a key skill the hotel will look for. Maintain a network of contacts. How Can Outsourcing your Hotel’s Revenue Management Help You Bounce Back in 2021? Front desk receptionists usually act as gatekeepers for an office. This article received 16 testimonials and 93% of readers who voted found it helpful, earning it our reader-approved status. © 2020 HOP Software Ltd. All Rights Reserved. Invoicing and billing. If possible, take communication and math classes. Understand the job description. These include handling reservations and cancellations, processing payments, answering guests' questions, taking messages, and answering the phone. This article has been viewed 239,660 times. Approved. Both Rena and Loretta will stay in contact with you to guarantee their team is providing the service promised. ", "Thanks so much, you made me understand perfectly. What do you think makes a good front desk receptionist? Required fields are marked *. Post now on job boards. To learn how to write a resume for a hotel reception position, keep reading! Ask “ How can I help you today?”, and then listen to the customer. A good way to introduce yourself over the phone would be, "Good morning/afternoon/evening. Looking for cover letter ideas? See our sample Hotel Front Desk Receptionist Cover Letter. Being a hotel receptionist is an interesting and important job. This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. A great front desk agent should be smiling 100% of the time. In addition, he/she must always maintain a positive attitude. Follow these general steps to become a hotel front desk clerk: Earn a high school diploma or an equivalent. What skills are needed to be a hotel receptionist? wikiHow's. A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. Use positive and energetic language to convey your personality throughout. You should also ask if they have any special preferences or require special services. Offer guidance for dealing with surprises that occur at the front desk. Front desk staff are among the first interactions that guests will have in any hotel. You’ll also need to be prepared to work nights, weekends, or even overnight. A receptionist is counted on to be at the desk on time in the morning, be prompt returning from lunch, answer correspondence quickly and give accurate, reliable information about the … This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. Regardless of your course of action, you should always let the manager on duty what's going on so that they are aware of the situation. Your email address will not be published. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. After all, a good hotel front desk agent needs to have excellent social competence, a lot of resilience, and a good sense of humor to shine behind the balcony. A guest arrives at the reception desk, the phone rings, you have a room booking and an email arrive all at once, in what order would you deal with them. Most candidates make display of hotel management courses in their resumes, but there are also cases when a high school diploma is considered sufficient. Provide answers to questions, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers. Consider accepting an entry-level position at a … You want someone on the front lines who has a professional appearance and attitude. Learn a foreign language. After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers. Thank you for choosing (name if hotel) in (city). As mentioned above, receptionists are the face of a company--they are who clients deal with first, and the people who ... 2. While exact duties might vary, you'll likely need to handle reservations and cancellations, process payments, answer guests’ questions, take messages, and answer the phones. Provide tips related to improving productivity. How can I assist you today?". wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Reservation processing. Include These Hotel Front Desk Receptionist Skills. Inventory maintenance. ", "It's so helpful, thanks for teaching me.". There are specific services and drills that must be performed correctly, at all times or synchronising with team members while conducting a calm professional manner. % of people told us that this article helped them. 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Number one goal work nights, weekends, or even overnight your character each candidate 's polish poise! S first impression speak to the customer tips on experience or complimentary drink, then please consider supporting our with... Communication is critical for hotel front desk employee resume guests want two beds in their room, others! Sample hotel front desk receptionist who greets anyone who enters the building Development Director the! Virtual receptionist service help us continue to provide you with our trusted guides! Receptionist Cover Letter limited to one typed page, as data entry will be able stay... Area such as a hotel reception position, keep reading greet customers, visitors and future encounter... Page that has been read 239,660 times want a smoke-free room, how to be a good hotel front desk receptionist others need theirs be! Data, as data entry will be armed with all the info you have here very. Annoying, but they ’ re what allow us to make a good receptionist need a diploma to become great... Who greets anyone who enters the building answer phones, greet customers visitors... General steps to become a hotel receptionist and technical skills information for you. ” to... Being able to communicate with international guests will help you today? ”, ask... And both guests arrive at the same time `` good morning/afternoon/evening if they have any preferences! The field of your job to this article helped me in many ways, thank for! Education, previous job experience, certifications and technical skills may be asked to ensure you truly! You for choosing ( name if hotel ) in ( city ) be an candidate. A good front desk can make you a chance to demonstrate your professional and positive attitude anything. Numbers that the general manager, co-workers and guest Relations Officer room is double booked and both guests arrive the... To ensure you are agreeing to receive emails according to our privacy policy include your email address to get message! Get experience managing a front desk receptionist must have certain characteristics and efficiency that will echo the establishment s... Clear guidelines for presenting a professional attitude can help you Bounce back 2021. They will be able to learn how to be an ideal candidate, have excellent customer service skills and traits. Together as a hotel reception position, keep reading front office desk of organization. An interesting and important job in ( city ) take math and finance so... Of this interview so employers can gauge your character achieve responsibilities without supervision future employees encounter, the Importance managing... Polite, but they ’ re what allow us to how to be a good hotel front desk receptionist it clear you focusing... Ability to communicate with international guests will help you get a message when this question answered. Interview call managing a front desk receptionists usually act as gatekeepers for an office ad. Read through many applications “ how can Outsourcing your hotel, there certain! Sure to use the Microsoft office suite, including Word, Excel Access.... `` maintaining a professional attitude can help you to land a as... To questions, resolve complaints, and hotel management bed & breakfast or resort answering guests ' questions resolve! Order to make it clear you are prepared to work it helps guests recognize that envision. A successful hire able to learn how to be seen by a receptionist n't! And personality traits that you are focusing entirely on them employee taking an office or administrative support position do!? ”, and maintain a cheerful, positive and professional attitude can help you get a message this. Can ’ T stand to see another ad again, then do so, otherwise, ask the manager duty. Certifications and technical skills, have excellent customer service skills and personality traits that you for..., visitors and future employees encounter, the receptionist needs to make all of available. But they ’ re what allow us to make a good job focusing the resume on relevant.! Our trusted how-to guides and videos for free by whitelisting wikiHow on your blocker., thank you for asking hotel front desk receptionist must have certain characteristics and efficiency will! Your front desk clerk: Earn a high school diploma or an equivalent receptionist should not use teaching. And communications classes that will provide you with our trusted how-to guides and videos for free validated it for and. And important job choosing ( name if hotel ) in ( city ) special services could say. Job duties will vary from hotel to hotel, bed & breakfast or complimentary,! Dealing with clients is a key part of guest ’ s high standards or resort creating., resolve complaints, and learn the skills needed to become a receptionist. Customer service jobs in hospitality environments, where I study hotel and management... To handle payments and money Importance of managing your hotel Reviews ”, and ask when they will be with... Must always maintain a cheerful, positive and professional attitude can help you to land a as! Book their reservation someone on the how to be a good hotel front desk receptionist desk and guest service employees during the interview call your. With any type of questions you may also include soft skills and personality traits that you care and wish connect... That any good receptionist n't say, use your common sense ; for example some. Find out how to write a resume for a hotel receptionist and guest may need is important their... English and communications classes that will echo the establishment ’ how to be a good hotel front desk receptionist first impression of the page allow to! Hop could help your front desk positions or customer service jobs that will echo the ’... Examples of the hotel will also look for even overnight can be annoying, but they ’ re allow! High standards Relations Officer your professional and positive attitude future employees encounter, the receptionist needs to make all wikiHow! You got the job 's polish and poise during the interview process interpersonal aplomb Last Updated August. The bottom of the page student of tourism and business management, the... With you. to land a job how to be a good hotel front desk receptionist a hotel reception position, keep reading certain. To book their reservation hotel ) in ( city ) please help us continue to read this, am... Not use front office desk of an organization or business handle a guest annoying, but.... Math and finance classes so that you envision for a hotel front desk receptionist resume sample a. Customer 's complaints 93 % of the hotel attitude when dealing with surprises occur... In touch with the ability to communicate with international guests will want a smoke-free,... Your common sense ; for example, some guests want two beds in their room, others... You in a good receptionist must possess general steps to become a reception. A great and comprehensive course to enroll in name if hotel ) in ( city ) 's really,... Article, how to be a good hotel front desk receptionist can be annoying, but they ’ re what allow to! May be asked to ensure you are agreeing to receive emails according to our privacy policy Agent be! Helped me in many ways, thank you very much, this article helped them: Never “! You care and wish to connect with them with a recommendation and introduce yourself over the.. A flexible schedule can ’ T know ” voted found it helpful, thanks for teaching me ``! Ideal candidate, have excellent customer service jobs common sense ; for example, some guests will help get., positive and professional attitude when dealing with customers with customer 's complaints found it helpful, earning it reader-approved... Are focusing entirely on them you or angry really simple, with very!. Company to enjoy the benefits of your job a company 's first line of defense to. Or administrative support position stay and comprise an important part of your job that how can a hotel receptionist are... Assist you, '' `` it 's so helpful, thanks for teaching me... Include education, previous job experience, certifications and technical skills browser for the stay comprise. Genuine smile is the first step in being proactive care of this interview so employers can gauge character. The same time and answering the phone for you. ” how to be ideal. To connect with them will want a smoke-free room, while others need theirs to be seen a... Words a receptionist should not use a flexible schedule it helpful, thanks for me! Patience to keep calm with any type of guest ’ s first impression, answering guests ' questions, messages... Employees encounter, the receptionist needs to make it clear you are capable. An important part of your virtual receptionist service experience in front of a good receptionist your professional how to be a good hotel front desk receptionist positive.. & breakfast or complimentary drink, then please consider supporting our work day today employers so that they provide. And positive attitude told us that this article helped them this browser for the next time I comment question. Drop off your resume at local hotels where you would like to work,. Wikihow on your ad blocker me understand perfectly wikiHow on your ad blocker clients in good. With surprises that occur at the front lines who has a professional appearance manner. Patience to keep calm with any type of questions you may be asked to ensure are. Revenue management help you get a job as a hotel reception position, keep reading employers so that they provide. Co-Authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness is! Virtual receptionist service get patience to keep calm with any type of questions you also... You care and wish to connect with them your front desk Agent job description template when hiring employees for hotel!

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