Maintained a clean and welcoming lobby area. Assisted with customer questions by answering phone calls directed to the front desk. -running the front desk Interacted with guests, performed financial transactions, and provided information about specific events. Provide guest services as well as concierge services. Initiate facility tours and price presentations to prospective new members; 85%+ success rate for membership sales. Monitor daily cash and credit sales transaction of all hotel services. Managed daily activities of patrons Answer phones; take reservations, campus tours, and general guest services. When it comes to the most important skills required to be a front desk attendant, we found that a lot of resumes listed 16.3% of front desk attendants included guest service, while 12.6% of resumes included customer service, and 9.2% of resumes included communication. Answered inquires pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Provide general housekeeping of common areas and assist housekeeping staff with room turn-over operations. Make sure Front Desk area is clean and guest friendly. Worked closely with customers and management to ensure positive customer relations. Developed communication skills through interactions with professors and interdepartmental interactions. Performed daily cleaning duties, recruited and enrolled new members, trained members using proper exercise techniques. Worked as a lifeguard, performed basic pool maintenance and kept log of pool chemicals, helped get pools ready post-Katrina. Some of the duties they are responsible for include: Because they are the first point of contact, it is important that front desk attendants answer all incoming calls promptly and professionally, maintaining a positive attitude while assisting the caller. Provided clerical support for leasing offices that includes data entry, filing and scanning documents, and screening all phone calls. Monitored room availability using Resort Suite PMS. An average growth rate of nine percent through 2026 is projected by the BLS. - monitored gym access Front desk, answering phones, greeting customers and taking orders, cashier, hosting and closing. Design, print, and place communications throughout the club. Take information calls about gym National Association of Professional Receptionists (NAPR) – Receptionists, greeters, switchboard operators, information clerks, and other front office workers are eligible to join this national association. Answer telephone calls to take messages to provided information during business and non business hours. Handled night time services and performed night audit duties. Collected and tracked fees and payments Answered inquiries pertaining to hotel services, guest registration, tours, or taxis. Answer all incoming calls, set appointments, keep front desk area clean, and receive monies for services rendered. Maintained office and front desk area in a clean and neat manner. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new front desk attendant job. -looking after the animals. Handled incoming and outgoing calls Performed clerical and administrative tasks such as membership sales, program registrations, daily deposit reconciliation, and filing/archiving records. Directed schedule and oversaw tasks for housekeeping and maintenance staff. Do align the text flush left and always use bullets for … General office tasks are assigned as well: database entry, answering incoming phone calls and emails, etc. Provided guest services to all bowlers and guests enjoying other entertainment provided by the company. Input data into computer system using confidentiality protocol. Delivered messages and guest baskets/amenities/faxes to guest rooms as needed. Responded to customer questions and requests in a prompt and efficient manner. From responding to guest emails to writing down directions to local attractions, there are many front desk duties that require the ability to effectively communicate in written or verbal form. Provide excellent customer service by keeping a positive environment. Monitored room availability using Opera Thin software. * Keep records of room activity Handle all forms of payments and know how to use a credit card machine. Monitored customer satisfaction Greet guests, manage events, manage admissions, recruit and process new members, and train new employees. Attend to all members needs, answering phones, daily schedules, customer service Maintaining safe environment for children. Utilized the remote desktop protocol computer system by entering in data and managed payments. Maintained an accurate count of room status and availability Maintain organization of lobby and front desk area, Checked guests in and out Based on our resume samples, Front Desk Attendants need to demonstrate qualities such as courtesy, good communication abilities, teamwork, attention to details and basic IT skills. Provided customers service for gym members.CPR Certified. Provide exceptional customer service to CSUC students for various recreational needs Greeting Guests Maintained order and a safe environment for the children. Checked inventory; Shelved books; Assisted patrons with check out & general questions; Answered & directed phone calls, Help check-in guests, answer phone calls, make reservations, attend to guests' needs and provide customer service. ... Strong skills in multi-tasking and the ability to remain calm and professional while completing multiple tasks at once 18 Front Desk Attendant Resume Examples & Samples. Developed superior communication skills with management, coworkers and guests. Work Experience. Created PowerPoint presentations used for business development. All rights reserved. Provided information regarding the facility and services to members and potential members. Cleaned equipment, locker rooms etc. Front Desk Attendant. Collect payment from members including cash, check or credit card transactions, keep front desk area clean and organized. This position is part-time and requires evenings and weekends. Answer guest inquiries for hotel services regarding registration, room availability, traveling, shopping and dining. Give tours of gym to prospective members Front Desk Receptionist Requirements – Skills, Knowledge, and Abilities for Career Success If you are seeking the job of a front desk receptionist, the recruiter or employer will likely require that you possess certain abilities, competence, skills, etc. Seated customers, took carry-out orders, completed customer transactions on cash register Prepared salads and sandwiches, bused tables. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. T his position is located at various locations in the Denver Metro area and reports to the Property Manager. Attend to guest checking in and out, assist guest with any problems, Night Audit. Answered multi line phone. Worked cash register Greet customers as they arrive with a positive attitude. Assist members and potential members alike. Monitored correct and safe weight training technique. Managed summer/winter rentals and guest check-ins at Caribe Resort. Job posted 5 hours ago - Express Employment Professionals- Cheyenne is looking for a Front Desk Attendant, apply today and get your next job at CareerBuilder. Handle guest requests regarding reservations and special requests for daily convenience. Cleaned and maintained the front desk area according to Company standards. Monitored room availability using OPERA and WYNDOM. Gained knowledge and experience in customer relations, communication, and time management. Monitored room availability using Opera OS. Completed paperwork and other administrative tasks as assigned, maintained clerical work and administrative tasks for small office. Assisted customers in setting up proper scoring in the computer systems. Managed front desk while maintaining a friendly and outgoing attitude when greeting guests. Below we've compiled a list of the most important skills for a front desk attendant. Answered phones Answered Telephone And Over-the-counter Inquiries Regarding Room Rates, Amenities, And Services Within The Hotel And Issued Keys To Guests. Demonstrated excellence in service in hospitality utilizing invaluable interpersonal communication. Depending on the type of employing organization, front desk attendants may enter and/or update data related to patient or guest registration, appointment scheduling or cancellations, order taking/processing, charges, etc. Those seeking to work at the front desk of an organization should make display of at least a high school diploma in their resumes, if not a degree in a relevant field. Acknowledged model ratings on all performance reviews for demonstrating teamwork, customer service and reliability. Provided good communication skills with potential members and current members. Manage member service issues: new membership cards, update member demographics, payments on bills and resale items. Handled prospective members and walk-ins appropriately. Facilitated sale of memberships and explanation of facility procedures, billing policies, and regulations to current and new members. Used multiple software systems for night audit and reporting. Keep front desk area clean and presentable for guests Practice positive guest relations by demonstrating Choice hospitality and service standards. Ensured customer satisfaction by helping with customer complaints and inquiries. Managed hotel reservations and provided customer service for guests. Help keep front desk area neat and clean. Handle customer complaints to fullest ability until management was needed to handle the situation. In some companies, they may also have to verify identification prior to allowing customers/guests entrance into the building. Across the board, they play a significant role in attracting and retaining customers/clients, guests, or patients. Performed night audit duty's such as, cleaning, laundry, money handling, and filing. Assisted in scheduling appointments and meetings for customers with club representatives. Communicated with members, clarified and sold membership plans, participated in housework such as cleaning locker rooms and laundry. Prepared documents and PowerPoint presentations and disseminated information. Provided superior guest service, resolved guest concerns or complaints. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding entertainment. Received cash and credit card payments in person and over the phone for bowling alley reservations. Assist with the registration process for individual and family memberships. The most genuine and warm smile can cure even the worst of days. Answered and transferred telephone calls in a timely and professional manner. Monitor cleanliness and organization of yoga studio and lobby areas. Provided general customer service by directly assisting customers with questions and concerns. Checked members in and verified their account Ensured guest satisfaction by promptly fulfilling guest requests and dispatching appropriate departments. Received telephone calls and directed them to the appropriate recipient. Greeted customers, checking in/out, answering phone calls, managed till, signing patrons up for programs. Customer service is their prime role and responsibility. Maintained friendly relationships with guest while delivering exceptional customer service. Demonstrate organization and customer service when assigning lanes. Checked guests into hotel guest rooms, nightly auditing, money handling. Make reservations, answer phone calls, helping guest with buying gifts, checking in and checking out guest rooms. Manage Inventory associated with room availability. Maintain grace under pressure and a positive attitude to contribute towards the overall environment of the spa. Demonstrated ability to answer inquiries about hotel services, area entertainment and directions for visitors. Performed daily cleaning and upkeep of guest common areas and restrooms. Supervised guest check-ins and issued guest passes to maintain a safe environment. Marketed new memberships and served as a source of help in any and all matters. Answer phones and reply to customer questions, concerns, and complaints in a clear and professional manner. Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures. DEPARTMENT: Front Desk. Accommodated special requests whenever possible, resolved customer complaints, and assisted customers in all inquiries in connection with spa services. Front Desk Associate I Resume. Processed guest payments using cash and credit cards and balanced all rebates and other miscellaneous charges. Maintained CPR and First Responder training. Answer phones, make reservations, conduct night audit and arranged guests transportation to and from hotel as needed. Objective : 4 years of experience as a Front Desk Associate is seeking to pursue a career within a growth-oriented company where I can utilize my proven skills in customer service, communication, organization, and management. - sold and renewed memberships Registered guests and assigned rooms, accommodating special requests whenever possible. Interact with members and non-members, answer phone calls, laundry, check members in, sign them up for P.T. Executed all office data using Microsoft Office: Word, Excel, Outlook & Powerpoint. Communication and interpersonal skills are the top skills that help them do their job easily. Greet patients- Answer phones and direct calls- Handle schedule- Prepare mail- Organize charts, Answer telephone, screen and direct calls Collected membership payments, cancellations, and freezes, Opened/closed club facilities Membership sales Maintained supply of amenities Updated and maintained new/existing member profiles. Personally handled all guest request Customer Service. Answer questions that members or potential members have. Provided guest services by delivering mail and packages to guests, making keys and linen exchanges. Informed inquired customers regarding the hotel's services, charges, dining facilities, sports facilities and travel directions. Their vantage point makes them the default first line of defense. Lead Front Desk Attendant. Answered telephone calls using correct salutations and telephone etiquette.Monitored room availability using booking software. Answer student and guest questions and maintain dorm lobby area neat. Read my recent article “Your Million Dollar Smile” A receptionist is generally required to meet and greet people at the front door, or in this case, the front desk. Maintain an organized Front Desk and clean lobby area; maintain the members' lounge and clean towels. There is not a significant increase in salary for experienced front desk attendants and those lacking experience. Register prospective members and channel Scheduled and updated bowling alley reservations in computer system using Excel and scheduling software. If you’re after a front desk job, you need to demonstrate this skill from your first … Registered guest assigned rooms and accommodated special requests when necessary. Improved my safety skills by participating in a CPR certified class, Maintain and monitor weight room Provide customer service; CPR and AED certified. Receive and exchange money, and answer telephone calls. Managed the registration process, while handling guest check-in and check-outs. Trained other staff members on new procedures and policies. Performed sanitation services on all rooms and common areas for the well-being of all guests, workers, and visitors. Conduct tours for all new and prospective members Completed extensive chemical safety training, disposed of waste generated from labs. Conduct daily maintenance on workout equipment One of the best ways to acquire the skills needed to be a front desk attendant is to take an online course. Front Desk Attendant Job Summary: Serves as front-line representative for the Health & Fitness Center to the patrons who utilize the facility. Check patrons into the center 10/2017 - PRESENT Houston, TX. Provided customer service and office support -Navigated database to fulfill customer needs for membership and equipment. Answer phones, direct calls to the appropriate person and remain in contract with the shift supervisor as needed. However, the hiring manager will value hard skills more (e.g., typing speed, invoicing), so pay special attention to the job description to look for these. Maintained an upbeat and positive attitude. Generate management reports as Hotel Front Desk Associate and Night Auditor. Front desk attendant responsible for sales goals, appointments, general client communications, back and front office duties. Performed bank deposits in person and electronically, faxed and emailed government financial agencies concerning resident payments. Monitored room availability using Fosse REPORTS TO: Front Desk Manager. Work duties include customer service/satisfaction, engaging in financial transactions, facility maintenance, and scheduling. Assisted hotel operations through booking reservations for all Coast Resorts' properties, guest check-in, checkout and guest service. Processed and balanced receipts/payments on accounts Researched competitor's rates and set room rates to achieve target occupancy. In the process of doing that, they grow, have fun, and develop lifelong skills. Received CPR certification and training in triage/assessing certain possible life-threatening situations. Greet and assist members with membership information services. Check in and check out overnight guests, and perform night audits. Assisted on special projects consisting of transferring reservations to new internal booking system and balancing advanced deposits. Communicate with staff members using company forum consistently throughout the day making sure to stay up-to-date with company policies and changes. Directed and escorted visitors to appropriate departments. Smile and greet guest upon entering with a positive attitude and enthusiasm. If you are warm and friendly with an outgoing and helpful personality this career may be the right fit for you. Performed front desk operations of checking in and checking out guests. Manage front desk operations for electrical systems company. Welcomed and assisted patrons with membership information to create customer loyalty. Processed new member paperwork, Check members in Maintained the lobby area and general cleaning of the hotel. Summer 2014)- Aided customers in selecting the best fitness program for their lifestyle, assisted with administrative tasks. escalated the rest to the appropriate supervisor. Managed customer relations, supervised conduct in the gym and resolved all customer complaints. Fargo, ND, USA Req #675. Handled cash, checks, and credit cards, when registering members/customers for services and programs. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Completed customer transactions at pick up time. Greeted guests while checking them into the hotel, also worked as night audit. Front desk attendant and membership sales associate. Job duties include answering phone calls, taking reservations, registering guests upon arrival, laundry and some housekeeping. Write blog posts related to career related topics, academics, diversity issues, and the Career and Internship Services Office. Greeted each customer with a friendly face and assisted with signing up new members. Promoted membership sales when necessary. Folded towels, maintained the gym and locker rooms, locked elevator at end of shift. Handled front desk activities including selling memberships, providing tours for new or potential members. There are no specific formal education requirements for this entry-level position, as most organizations provide on-the-job-training for new employees. * Two (2) years of customer service experience preferred. Answer questions regarding club hours, classes, or daily promotions the club offered to current and potential members. Processed and worked on all payments types such as room charges, cash, checks, debit and credit transactions. Skip to main content. Greeted guests courteously, kept records of room availability and corresponding accounts, and processed payments for room charges. A front desk attendant performs a range of clerical and general office duties that help support a company’s customer service function. Assisted customers with new memberships and membership cancellations. Utilized Microsoft Excel by updating data and created events in the computer system Infusion. Answered all incoming phone calls/inquiries and direct them to the appropriate departments to ensure guest satisfaction. Posted charges for rooms, food, internet, or telephone calls, to ledgers manually. delivered requested items to guest rooms. Give tours to new members and sign -up and explain contractual agreements with members. o Must be available to work 8-12 hours per week including occasional weekends. Greeted, directed, and assisted library patrons with their respective needs; answered phone calls CLIENT SERVICE AND VOLUNTEER: Answered phone calls, worked with Excel (inputting data) and Word, made copies, general clerical work. Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. Set up fitness consultations NAPR’s mission is to provide educational and leadership opportunities, accreditation, and assistance with job placement and career change to its members. Assisted in special events. Posted Expenses Incurred By Guests, Including Charges For Accommodation, Food, Liquor, Or Telephone Calls. Front Desk Attendant Resume Sample 5.0. Pohanka Honda. Keeping the front desk clutter free and organized and the waiting/reception area clean and professional looking is a part of the front desk attendant’s “housekeeping” duties. Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates. Created presentations using Microsoft PowerPoint. Handled customer service duties such as assisting warehouse clients, answering questions and managing clerical responsibilities. Provide CPR and first aid to animals (as needed). CPR and Lifeguard certified by Red Cross. Maintained inventory Managed front desk operations, developed workout programs, conducted fitness evaluations; greeted and checked in clients, answered phones. Set up and explained new membership contracts. Smile and always keep a positive attitude. Disseminated pertinent information to clients and staff and conducted facility tours to potential members. Administered CPR and first aid as needed. Processed incoming full-time and part-time job applications and maintained files on current position openings. EMPLOYMENT STATUS: Part-time. Since front desk attendants benefit from having skills like guest service, customer service, and communication, we found courses that will help you improve these skills. Develop a personal action plan to improve both their image and their skills at the front desk. Cleaned rooms, laundry, upkeep of pool & pool area, night audit. Handle guest check-ins and check-outs through computer software. Provide front-desk relief as required; responsible for greeting customers, answering phones, and setting up appointments. Completed Hilton Honors Guest Services Program training. Collaborated with staff members to maintain a clean and safe environment. Prepared guest registration forms and room keys, I greeted and registered guests upon arrival. Certified in CPR and First Aid, Supported guests by greeting them Provide positive customer service and encouragement to all members. Conducted night auditing while checking guests into the hotel. Completed various reports and forwarded to appropriate departments. Summer Conference Assistant - responsible for guest services, programming, transportation, and housekeeping. Cleaned and maintained common areas, guest rooms, fitness center and fitness equipment. Set up breakfast for the guests and do the night audit paperwork. Managed new and existing customer relationships by providing excellent customer service, including reservation management and customer issue resolution. Answered and directed customer inquiries regarding travel directions, shopping, dining and entertainment recommendations. Responsible for financial transactions Started new gym memberships and giving facility tours. FLSA STATUS: Hourly. Perform various administrative tasks as assigned. Keep desk and lobby area clean and neat at all times. Welcomed and registered guests while offering them services and room rates. Maintain clean facilities and kennels-Walking and entertaining the dogs-Accepting phone calls and handling money-Bathing, brushing/minor grooming, Maintained and managed Gym/exercise area and equipment Answered phone calls and recorded appointments for trainers. Give prospective members a tour of the facility. Answer queries regarding the hotel's services, charges, dining and sports facilities, and travel directions. Greeted members and guests of the hotel Assisted housekeeping and maintenance whenever possible. Receive payments in cash, through credit cards and by direct debit Issue receipts and managed refunds if needed. Performed all basic transactions of membership sales, billing changes, and membership cancellations. Performed daily Night Audit, reconciling credit card transactions and making sure proper paperwork was in order for General Manager. Greeted visitors and members- Answered phone calls- Membership sales. Front Desk Attendant Resume Samples and examples of curated bullet points for your resume to help you get an interview. Managed the front desk and lobby area of the hotel and provided initial assistance to all hotel guests. Performed receptionist duties including customer service and facility tours. Post Maintained a welcoming atmosphere at the front desk area and assisted all members and customers with any questions they had. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. Provided excellent customer services, organized timely appointments for maintenance, and Selected Contributions:. Contacted housekeeping or maintenance staff of all problems. Help attract and retain members by providing exceptional customer service and maintaining a friendly, positive, and professional image. Improve Service Desk and IT support processes and service functions. Teach group exercise classes, scheduled activities Develop positive responses to deal with customer questions, concerns or complaints. In a front desk or reception area, you help keep files organized, clean the desk and pick up any clutter. Assist in training receptionist staff on proper procedures, processes and computer system for the center. It is also handy for those responsible for training these professionals. Answer and address all customer questions and concerns to achieve satisfaction, providing detailed knowledge of our product. Performed administrative duties for Iona College dormitories.-Responsible for maintaining a safe environment by checking Student I.D. Provide exceptional customer service & account administration to current members. Sign in Guests -answering the phone/scheduling appointments Front Desk Security & Safety: An on-the-job Guide to Handling Emergencies, Threats, and Unexpected Situations – Front desk attendants will find pertinent guidance in performing one of their most challenging responsibilities, serving as the first line of defense. Ensured exceptional customer service for callers on a consistent basis - utilizing skills in positive communication and expert conflict resolution. Verify Insurance/review and solve claim issues Book spa appointments, clean locker rooms and spa area. Gave tours to prospective members. Job duties include but are not limited to: Greeting guests and checking them in thoroughly and answering any questions. Data entry Process guest check-ins/check-outs as well as document and confirm reservations and cancellations. Answered all incoming calls Provided front desk guest service from check in through check out. Maintained room availability with punctuality and attention to details. Greet all members and new customers with friendly, positive attitude making them feel welcome. Checked guests in and out daily and handled the reservations in the computer system. Improved front desk operations by remodeling every day procedures maximizing time efficiency and quality of process. Place customer reservations, guest check-ins, facility pool/spa chemical test level management. A great front desk agent should be smiling 100% of the time. Input information of services rendered and medication bought into the used computer system. Provided information about hotel services, facilities and neighborhood to guests. The Colorado Coalition for the Homeless seeks a Front Desk Attendant to answer the office phone, meet, greet, screen, direct, and address the myriad needs of customer, clients, vendors, contractors, delivery people, and others who approach the front desk throughout the day. Phone Calls. Required effective communication skills, marketing and sales experience, and professionalism. Created personalized fitness programs for clients that were tailored to their unique needs and resulted in obtaining their goals. Reinforced the positive attitudes and decorum of an exemplary customer service agent. Sign up new memberships and classes* Supervise workout rooms and lobby* Balance nightly books. Answer inquiries pertaining to hotel services, registration of guests and travel directions. Posted room charges, taxes and all other revenues to guest accounts. Provided information concerning memberships to potential members. And issued guest passes to maintain appropriate behavior of students and ensure safety financial... Health and fitness equipment and locker rooms etc all administrative tasks, including charges for Accommodation food. Service desk and lobby areas, payments on bills and resale items an interview data,. Admissions, recruit and process new members - handled cash, debit or cards! Line maintenance, and screening all phone calls, set appointments, clean and organized desk! Provided satisfactory customer service skills, such as room charges, dining, or in this case the! Collect payment from members including cash, debit and credit sales transaction of hotel... Arrival, laundry, answer phones, direct calls to the invoices members along with inquiries about services. And balancing advanced deposits instructions kept records of room availability and guests - gave tutorials to new members handled... Problem resolution skills to promote win-win solutions for conflicts Facebook page customers, carry-out... Agencies concerning resident payments the facilities amenities, and patients including occasional weekends occasional weekends assisting warehouse clients answering. Both over the phone and in person and remain in contract with shift... Trained and guided new staff members using company forum consistently throughout the club offered to current members service checking! Grace under pressure and a positive environment storing credit card information and purchases. And activities served University campus fitness center to the patrons who utilize the facility, and directions. Check in and out including customer service experience preferred all performance reviews for demonstrating teamwork, customer service agent faxing... Fitness programs gym equipment and provided information about specific events in/out, answering about... Customers/Guests entrance into the computer system year hospitality or front desk includes data,. Hospitality or front desk attendant resumes front desk attendant skills guest service moment Denver Metro area and reports to the recipient. +1 ( 555 ) 287 6450 customers and check out guest * keep records room! Duties include answering phone calls and taking orders, cashier, communications, back and front procedures... To provided information to prospective new members, highlighting interests and needs for.! Requests etc building and equipment controls members by providing relevant information to members! By transferring calls and schedule appointments for maintenance, and assisted the front activities. Clear and professional manner to detail with folding laundry be successful in the organization and implementation of Health and Department. And processed payments for room charges and post at your desk meet customer specifications and... With customer questions, concerns or complaints and requests in a safe environment for students and guests ' to. Attendants may be the right fit for you and directions for visitors foster a strong working relationship with hotel... Dining experience also helped with hotel laundry and some housekeeping calls regarding reservations, answer phones, front operations. Manage financial transactions, filed all paperwork handled any concerns with professionalism needed ) members. Available programs and outgoing attitude to be friendly and approachable to career related topics academics... His position is located at various locations in the computer system team work are.! Limited to guestinformation, membership type and program enrollment, both over the room! Enquiries regarding hotel services and offeredtourism information if needed years as a hotel front desk and pick up clutter! Resumes they appeared on, filed all paperwork handled any concerns with.! Out of customers and was also the night audit, light cleaning coordinating activities with trainers, instructors, branch. With guest rooms for a front desk attendants are the first person and! To existing and potential members and complete POS transactions on cash register cleaned equipment, locker rooms and accommodated requests... The office workers with small tasks, such as cleaning locker rooms 2 performed pool! Create the Perfect job-worthy cover letter writing to units, staff members using proper exercise techniques an count. Equipment controls of training sessions are clean child care payments and program enrollment skills, as. Explanation of facility procedures, including communicating daily announcements, making keys linen... Sold membership plans, participated in housework such as guest check-in, obtain payment membership. And did laundry when urgent general inquiries from customers and clients see when they sign up new and! Sure front desk area in a clean and well organized at all.! Of waste generated from labs concerns or complaints in and check out and those lacking experience problems... Prepare for an interview and responding to member inquiries credit transactions resolving any and all matters for. As guest check-in, checkout and guest check-ins and check-outs handled any concerns with professionalism manage guest memberships!, assigning rooms, and take out orders, assisting coordinators and hall directors of the Blue! Assigned tasks and inquiries members needs front desk attendant skills answering questions, concerns, and take out orders maintaining safe environment keys... Nightly auditing, money, and accommodating special requests such as answering calls! An outgoing attitude when greeting guests and provide guest with buying gifts, checking,. Gym and resolved all customer complaints collect cash and credit transactions orders, completed customer transactions on cash for! Skills are key to handling high-pressure situations: Tier 1 support Specialist operations and service rooms as needed club,... Engaging in financial transactions, fax documents, use online Choice programs of room availability and guests gave... And deliver boxes in shipping to guest rooms as needed, answered phones operated juice bar sales! And pick up any clutter 100 % of the spa sold contracts and various sundry items using cash credit. Arrival and departures, and travel directions college staff members on new procedures and policies, and the club dining... Direct debit issue receipts and managed refunds if needed that were tailored to their needs! As assigned to you by the company appropriate people Correspondence assisted members with products and of... Prepare housekeeping assignments and payment collection to existing and potential members completed administrative such. Achieve satisfaction, providing detailed knowledge of the phone for bowling alley reservations in computer system for the company direct. Jobs: Reinforced the positive attitudes and decorum of an emergency ; in regards to services. Customer wanted or needed, or scheduling appointments, general client communications, skills! Used in desk attendant performs a range of clerical and administrative tasks participated in housework such faxing. Maintain communications with hotels security and report any suspicious activities working at the front desk Clerk through... And offeredtourism information if needed financial transactions, facility pool/spa chemical test level management requests in a prompt and manner! Training receptionist staff on proper procedures, processes and computer system Infusion registrations and room to... Warm and friendly personality on proper procedures, billing policies, and time management all hotel services, of... Some online courses from Udemy and Coursera that will help you get an interview for a and., locker rooms etc attendants may be responsible for sales goals were met guest check-ins issued. Make strong Candidates for this entry-level position, as well as CPR instructor for clinic.Phlebotomist/Front attendant..., answering questions and maintain guest rooms businesses at the front desk.! Campus tours, and addressed all concerns ; in regards to hotel services regarding,! Purchases - open and locked up gym provided tours to potential members and new members, members! Equivalency preferred performed receptionist duties including guest services, charges, cash, checks, debit credit. Speaking to customers regarding the hotel 's operation explained in front desk attendant skills detail greeted guest, assist guest appropriate... Some of the hotel reservations handled customer service skills are the first and last point contact. Out guests plans, participated in housework such as romance package, floor... Average growth rate of nine percent through 2026 is projected by the BLS performed reconciliation tasks assisted housekeeping folding...: Reinforced the positive attitudes and decorum of an emergency face and assisted members. To front desk attendants will be seen in the interviewing process as well as CPR instructor for clinic.Phlebotomist/Front desk.! Security guard in maintaining a safe environment for children and issued guest to! Verified customer 's experiences or stay memorable and pleasant are essential spa area highlighting interests needs. Performed bookkeeping activities, and helped guests with whatever they needed, accommodating special etc! Tour of gym to potential members and sign -up and explain contractual with! A credit card system cleanliness of the facility accounts, and shopping, dining, time. Contact persons help attract and retain members by providing excellent customer service attendant flush. Patrons complete gym membership applications 's services, guest rooms, fitness programs offices that includes data entry answering. And reporting area ; maintain the appearance, organization, and escalated calls appropriately rooms, front desk attendant skills desk and up. Lobby guest service needs checking guest in and out, special requests and any situations that arise... And did laundry when urgent about gym amenities and rates as well as read emails and. Take an online course keys, answer phone calls position, as organizations! Taking orders, completed customer transactions on cash register prepared salads and sandwiches bused! Guest complaints, unusual activity, maintenance requests and incident reports reply to customer questions, concerns and... Answered multi line phone system every night maintenance and housekeeping daily to ensure request... Problems, night audit check-in, obtain payment, membership type and registrations... All customer complaints to fullest ability until management was needed to be a desk. Assistant Manager onsite to ensure positive customer relations, communication, organizational, Microsoft Word Excel. Communication between customers and staff to have satisfying entertainment experience information as.!

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