Received privilege, premium, and Platinum members with bookings and inquiries. 20+ reservation specialist resume samples to customize for your own use. Notify special requests to kitchen, bakeshop, front desk, concierge, F & B manager, captains and coordinator. Familiarized guests with the resort accommodations and amenities based on their interests to then make reservation recommendations to best suit guests' needs. 2. Use this hotel reservations agent cover letter template to build a job-winning cover letter quickly and easily. Remote Reservation Sales Specialists book reservations for Hilton hotel properties. Responsible for addressing all booking inquiries email questions, requests, and supplier booking denials. Our resume builder can guide you step-by-step through each necessary part of your CV and help you create a customized document in no time. 67 Reservations Sales Specialist jobs available on Indeed.com. Make sure files; i.e. Answers calls from guests all over North America interested in staying at any of our hotels. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Objective : Experienced Bilingual Customer Service Professional with extensive years of experience. You might work shifts of 8am-9pm, with some weekends – or you might get lucky and work office hours. Junior Editorial Assistant. Perform basic clerical duties, i.e: Send email, Update spreadsheets, copy/scan paperwork, file paperwork, maintain a tidy reception area etc. Follow system and procedures to ensure consistent application of criteria for approval decisions. Responsible for collections on past due accounts as well as current accounts. Use computers for various applications, such as database management or word processing. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Scheduled shifts for employees as well as updating time card errors. Maintained confidentiality with customer's financial information while taking credit and debit card payments. High-energy Customer Service Agent skilled in resolving conflicts. Worked on trade desk answering emails to assist travel agents with revisions. Helped drive sales goals and achieve monthly quotas. Booked hotels, airport transfers, and visas for passengers with extended layovers. Skills : Customer service, OnQ Hotel System, Nite Vision Hotel. 1,347 Reservation Specialist jobs available on Indeed.com. Input and retrieve data using a computer reservations system and utilizing codes for efficiency. Listen to and acknowledge callers to ensure understanding of inquiries and requests and to use that information to deliver personalized travel solutions. Resolve customer complaints regarding sales and service. Directed human resource management through the recruitment, screening, and training of new hires. Booked reservations for time-share owners. Manage the Reservation section of the Group Resumes and liaise with Conference Services Team on needs Contact guests in advance to up-sell higher category room types and package add-ons Contact guests to offer discounted rates for extending reservations through shoulder dates Manage room inventory to accommodate high category stay patterns Promptly answered reservation inquiries via telephone in a welcoming and professional manner. Troubleshoot problems involving office equipment, such as computer hardware and software. reservation specialist/night auditor Acquires sales from in-coming reservation calls and coordinates details of each reservation. Proactively creating solutions to drive results while providing seamless guest experience through effective use of systems and available resources. Objective : A career oriented Customer Service and Office Support- Assistant, who thrives in busy environments requiring strong organizational, problem solving and interpersonal skills. Reservation Specialist Resume Examples. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Jan 24, 2016 - This Pin was discovered by Tony Li. ... unconfirmed reservations due to nonpayment, processes refund requests, researches/resolves reservation problems and communicates outcome, processes reservation cancellations in a timely manner. Communicate daily reservations to kitchen & bakeshop to cover culinary and dietary needs. Initiates as the channel coordinator in assisting guests with special requests and arrangements with apartment hosts. Hybrid resumes are prepared by combining the features of the chronological resume and functional resume formats. Reservation Manager jobs. You need experience, the right attitude, and, of course, a well-written cover letter that showcases your unique qualifications. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. Use all available tools and methodology: phone, fax, email, Reservations Systems (ACES, Hotel Express, Room key, IHRS) to track and provide solutions to customer's needs, requests and overall expectations. Review hospitality industry resume examples, including resumes for a chef, waiter, or waitress, as well as general hospitality resumes. Vision hotel seconds looking at a single resume t just be handed to.! Efficiently in a successful resolution of issues ensured superior customer experience by addressing customer concerns, cad... Including receiving and safeguarding credit card information obtain customers information such as alternative accommodations hotel. 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